Privacy Policy – livebet

1. Introduction

livebet ("livebet," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the livebet platform at livebet.today (the "Platform"). This Privacy Policy describes how livebet collects, uses, stores, shares, and protects your personal data, and explains the rights available to you under applicable Philippine data protection law.

This Privacy Policy applies to all personal data processed by livebet in connection with your use of the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications.

By registering an account on the livebet Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the livebet Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, livebet is the data controller responsible for your personal data collected through the Platform.

livebet has designated a Data Protection Officer ("DPO") who is responsible for overseeing compliance with applicable data protection laws and this Privacy Policy. You may contact the DPO using the contact details provided in Section 15 of this Policy.

3. Data We Collect

3.1 Identity and Contact Data

When you register an account with livebet, we collect personal data necessary to create and manage your account, including:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify that you are at least 21 years of age)
• Residential address in the Philippines (e.g., barangay, city, province)
• Valid email address
• Philippine mobile number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer ("KYC") obligations, livebet may collect copies of:

• Government-issued photo identification (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID, PhilHealth ID, Voter's ID)
• Proof of residential address (e.g., utility bill, bank statement, or barangay certificate)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account)
• Source of funds documentation where required by anti-money laundering regulations

3.3 Financial Data

livebet collects transaction data related to your deposits and withdrawals, including transaction amounts, dates, payment method types, and transaction reference numbers. livebet does not store full payment card numbers or CVV codes. Payment processing is handled by PCI-compliant third-party payment processors.

3.4 Gaming and Behavioral Data

livebet collects data about your activity on the Platform, including games played, bets placed, wager amounts, winnings, session durations, and responsible gaming tool usage. This data is used to operate the Platform, detect fraud, and fulfill regulatory reporting obligations.

3.5 Technical Data

livebet automatically collects certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, and referring URL. This data is used for security monitoring, fraud prevention, and Platform optimization.

3.6 Communications Data

livebet retains records of communications between you and our customer support team, including live chat transcripts, email correspondence, and support ticket records. These records are used to resolve disputes, improve our services, and comply with regulatory requirements.

4. How We Collect Your Data

livebet collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically through cookies, web beacons, and similar tracking technologies when you access and use the Platform. Please refer to Section 8 for more information on our use of cookies.
• Third-party sources: Data received from identity verification service providers, payment processors, fraud prevention services, and regulatory databases where permitted by applicable law.

5. How We Use Your Data

livebet uses your personal data for the following purposes:

• To create, manage, and maintain your livebet account
• To verify your identity and age in compliance with Philippine gaming regulations and KYC requirements
• To process deposits, withdrawals, and other financial transactions
• To operate and deliver the games, betting markets, and other features of the Platform
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct
• To comply with applicable laws, regulations, and regulatory reporting obligations
• To provide customer support and resolve disputes
• To send you transactional communications relating to your account and activity
• To send you promotional and marketing communications where you have opted in to receive them
• To administer responsible gaming tools and monitor for signs of problem gambling
• To analyze Platform usage and improve our products and services
• To enforce our Terms & Conditions and other policies

6. Legal Basis for Processing

livebet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML reporting, and regulatory compliance obligations.
• Legitimate interests: Processing necessary for livebet's legitimate business interests, including fraud prevention, security monitoring, and Platform improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing and Disclosure

livebet does not sell, rent, or trade your personal data to third parties. livebet may share your personal data with the following categories of recipients in the circumstances described below:

7.1 Service Providers

livebet engages trusted third-party service providers to assist in the operation of the Platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics providers. These service providers are permitted to process your data only as necessary to provide their services to livebet and are bound by appropriate data processing agreements.

7.2 Regulatory and Law Enforcement Authorities

livebet may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other regulatory bodies where required or permitted by applicable Philippine law.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of livebet's assets, your personal data may be transferred to the acquiring entity as part of the transaction. livebet will notify you of any such transfer and the privacy practices of the acquiring entity.

7.4 With Your Consent

livebet may share your personal data with other third parties where you have provided your explicit consent to such sharing.

8. Cookies and Tracking Technologies

livebet uses cookies and similar tracking technologies to operate and improve the Platform, remember your preferences, and analyze how the Platform is used. The following categories of cookies are used on the livebet Platform:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, login authentication, and security functions. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and responsible gaming limits.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping livebet identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications. These cookies may track your activity across sessions.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the livebet Platform. For strictly necessary cookies, disabling them may prevent you from accessing your account.

9. Data Retention

livebet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Account data and KYC documentation are retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations and PAGCOR requirements. Transaction records are retained for a minimum of five (5) years from the date of the transaction.

Communications data, including customer support records, is retained for a minimum of three (3) years from the date of the communication. Technical and log data is retained for up to twelve (12) months.

Where livebet is required by law to retain data for a longer period, the statutory retention period will apply. Upon expiry of the applicable retention period, livebet will securely delete or anonymize your personal data.

10. Data Security

livebet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols
• Encryption of sensitive data at rest, including passwords and KYC documents
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Regular security assessments and penetration testing of the Platform
• Employee training on data protection and information security practices
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, livebet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

11. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by livebet:

• Right to be informed: You have the right to be informed about how livebet collects and uses your personal data, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data livebet holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data livebet holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to livebet's legal and regulatory retention obligations.
• Right to object: You have the right to object to the processing of your personal data where livebet relies on legitimate interests as the legal basis for processing.
• Right to data portability: You have the right to receive a copy of personal data you have provided to livebet in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where livebet processes your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact livebet's Data Protection Officer using the contact details in Section 15. livebet will respond to your request within thirty (30) days of receipt. livebet may request proof of identity before processing your request.

Please note that certain rights are subject to limitations and exceptions under applicable law. For example, livebet may be unable to delete data that it is required to retain for regulatory compliance purposes.

12. Children's Privacy

The livebet Platform is strictly intended for persons who are at least 21 years of age, in accordance with Philippine gaming regulations. livebet does not knowingly collect personal data from persons under 21 years of age.

If livebet becomes aware that personal data has been collected from a person under 21 years of age, livebet will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the livebet Platform, please contact our support team immediately.

livebet employs age verification measures during the registration process and as part of its KYC procedures to prevent access by underage individuals.

13. International Data Transfers

livebet primarily processes and stores your personal data within the Philippines. Where livebet engages service providers located outside the Philippines, livebet ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012, including the use of standard contractual clauses or other approved transfer mechanisms.

By using the livebet Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines where livebet's service providers operate. livebet will take all reasonable steps to ensure that such transfers are carried out securely and in compliance with applicable data protection law.

14. Changes to This Privacy Policy

livebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

Where changes to this Privacy Policy are material, livebet will provide reasonable notice to registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the livebet Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

livebet encourages you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or livebet's data processing practices, please contact our Data Protection Officer:

• Email: privacy@livebet.today
• General Support: support@livebet.today
• Live Chat: Available 24/7 via the livebet Platform

livebet is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with livebet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

livebet cooperates fully with the NPC and will provide all information and assistance required in connection with any investigation or inquiry conducted by the NPC.